Shipping and delivery policy

Normally after receiving order information, we will process the order within 24 hours and respond to customers with information about payment and delivery. Delivery time is usually between 3-5 days from the order closing date or as agreed with the customer when placing the order. However, there are also cases where delivery takes longer but only occurs in force majeure situations as follows:

Company staff will not be able to contact customers by phone, so delivery is not possible.
The delivery address you provided is incorrect or difficult to find.
The company’s number of orders increased dramatically, causing slow order processing.
The partner’s supply to the company is slower than expected, causing the delivery to be delayed, or the shipping partner’s delayed delivery only transports and distributes to agents or customers with large, long-term needs.
Therefore, the company will mostly support shipping costs as a way of taking care of its agents. For retail customers, if you have large usage needs, please contact directly to negotiate the contract as well as shipping fees.